Here’s the thing. I’ve seen agencies who charge MORE than me, but you actually get less for your money than you would with my care plans.

I’ve also seen agencies offer more and charge less. In my experience though, those who charge less usually aren’t hands on enough – they’ll install your site backup if it goes down but not much else!

They’ll keep your website updated, sure, but they’ll usually automatically push through updates without checking to make sure nothing breaks. So your site isn’t really being “managed” at all.

Also, if you go with an agency like this, you’ll probably be working with someone in India, instead of having someone in your own time zone (or close to your time zone), who you can call on anytime.

It ain’t good. You’re looking at three options really: 

1. You’ll pay me by the hour to come in and scrub your site.
2. You’ll pay someone else who’s twice as expensive as me to do the same. 
3. You’ll pay thousands of dollars for a service to clean your site. 

Because here’s the problem: when you don’t have somebody managing your website, and it goes down, whoever you bring in to fix it will have ZERO idea of when the problem happened or what caused it. So they then have to go through file by file to find the infection (and if you’re paying somebody by the hour, this can get pretty expensive!). 

But if, for example, I was maintaining your site, and a problem occurred, I would be able to glance through my systems and find out exactly what happened. And then be able to fix your site with as little downtime as possible.

If your site is infected, I’ll upload a clean backup and troubleshoot the problem. 

If it turns out the security vulnerability was because of a plug-in or theme I personally installed, or anything else that is directly related to my services, then of course I’ll fix your site at no extra charge to you.

However, if it turns out the problem was caused by not following my recommendations – things like not setting secure logins and passwords, installing extra plugins, or giving out admin privileges – then you can use the hours included with your package but anything beyond those hours will be charged by the hour. 

You can decide later, for sure. But bear in mind, it will end up costing more money. This isn’t a marketing urgency tactic, promise! The reason deciding, later on, will cost more is because I’ll be setting up your website to work on external hosting and planning to migrate your site – meaning a charge for this service will be applied to your project fee. 

Deciding at the start of your project that you want a care plan means your site will remain on my servers, so there is no migration process that you’ll need to pay for.

Also, if you decide later, there’s that period in between when I migrate your site and when you sign up for a care plan. Who will be protecting your new website during that time? 😢

Remember, you only get your free month of maintenance with me if you sign up for a care plan at the start of your project. 

You can upgrade or downgrade anytime, depending on your needs or budget. You’ll see the change on your next monthly payment.

Just give us 30 days’ notice via email and I’ll cancel your plan for you. Easy peasy!

Only Premium plan customers have the option to use their own hosting. But unfortunately, there isn’t a discount on this. Why? Honest answer: it actually takes more time for us to do maintenance when your site is hosted on a different server.

Of course!  Autopay makes the world a better – and more efficient – place! 🎉

If your website is infected/down/displaying error codes/showing broken elements, I’m here 24/7. When you sign up, you’ll get a dedicated number you can text anytime for website emergencies. And I’ll be on the case for you as soon as I can fire up the nearest computer. I always answer messages to this number on the same day. 

For anything else, my regular hours are Monday to Friday, 9am – 4pm Eastern Standard Time. And you’ll get a reply to your email within 24 – 72 hours, depending on the issue and level of urgency.

I’m happy to take any website I’ve built under my wing. There are different plans available to accommodate people with more than one site. 

On the Plus plan, you can add additional smaller websites for as little as $20 per site a month, without needing to upgrade to the next tier. 

On the Premium plan, you get 1 e-commerce or large site plus 4 extra websites included and once you’ve reached that limit, you can add more for as little as $20 per site a month.

The hourly work included with your specific plan is often utilized for any maintenance beyond simple updates and security measures. This can but is not limited to adding new e-commerce products, troubleshooting technical problems not caused by an update, adding new systems and integrations, design work, and adding new tutorials outside the scope of the initial design of the website, meetings, etc. 

Additional hourly work is work that falls outside the scope of your initial website design contract or the list of features in the table above. 

WooCommerce is a powerful e-commerce solution that requires more ongoing maintenance and upkeep than a regular WordPress site, which results in higher costs and more hours for our team. Here are a few reasons we only provide maintenance for E-Commerce sites on our highest-tier package. 

Complexity: WooCommerce is the plugin that adds e-commerce functionality to your WordPress website, which means more complexity is involved in maintaining a WooCommerce site. It requires ongoing maintenance of the product catalog, shopping cart, checkout process, and payment gateway integrations. Plus, troubleshoot customer issues and integrations between Woo and its other plugins. This takes more time and effort than maintaining a regular WordPress site. (The more plugins a site has, the more things need to be checked when performing ongoing maintenance – and Woo is a very complex plugin) 

Updates: Because WooCommerce is a plugin, it requires regular updates to stay current and secure. This means that you must regularly update both the WooCommerce plugin and any other plugins that are integrated with it (and ensure they are tested before updating to look for any conflicts). If you don't keep your plugins up to date, you risk your site being vulnerable to security threats, which can be costly to fix, especially for an e-commerce site. 

Customization: Many WooCommerce sites require customizations to meet the business's unique needs. This might include customizing the checkout process, integrating with third-party systems, or developing custom product pages. Customizations can be time-consuming and require technical expertise, which can drive up the cost of maintaining a WooCommerce site.

Hosting: E-commerce sites require more robust hosting solutions than regular websites. This is because they need to handle more traffic, more complex functionality, and more data. This is why every e-commerce site I manage lives on its own server, so your customers will never experience any server overload issues, downtime, or speed issues due to hosting.